What is a Service Level Agreement?

A Service Level Agreement (SLA) allows auxiliary departments and buildings on campus to receive preventive maintenance and corrective repair service on their equipment. An SLA outlines assets and/or systems covered, as well as giving estimated labor & material costs, schedules, and task lists for maintenance. SLA customers also receive quarterly cost reports that show actual costs, work order numbers and asset information.

What equipment can I have covered by an SLA?

SLAs can be written for anything from entire buildings down to individual freezers, ice makers or uninterrupted power supply (UPS) systems.

For additional information, contact:
Samantha Brandt, Service Level Agreement Program Manager
Phone: (734) 763-1439
Email: sbrandt@umich.edu