Quality Assurance

Description of Appearance Levels

Level 1 Orderly Spotlessness

  • Floors and base moldings shine and/or are bright and clean; colors are fresh.
    There is no buildup in corners or along walls.
  • All vertical and horizontal surfaces have a freshly cleaned or polished appearance and have no accumulation of dust, dirt, marks, streaks, smudges, or fingerprints. Fixtures are clean.
  • Washroom and shower fixtures and tile gleam and are odor-free. Supplies are adequate.
  • Trash containers and pencil sharpeners hold only daily waste, are clean and odor-free.

Level 2 Ordinary Tidiness

  • Floor and base moldings shine and/or are bright and clean. There is no buildup in corners or along walls, but there can be up to two days worth of dust, dirt, stains, or streaks.
  • All vertical and horizontal surfaces are clean, but marks, dust, smudges, and fingerprints are noticeable upon close observation. Fixtures are clean.
  • Washroom and shower fixtures and tile gleam and are odor-free. Supplies are adequate.
  • Trash containers and pencil sharpeners hold only daily waste, are clean and odor-free.

Level 3 Casual Inattention

  • Floors are swept or vacuumed clean, but upon close observation there can be stains. A buildup of dirt and/or floor finish in corners and along walls can be seen.
  • There are dull spots and/or matted carpet in walking lanes. There are streaks or splashes on base molding.
  • All vertical and horizontal surfaces have obvious dust, dirt, marks, smudges, and fingerprints. Fixtures are clean.
  • Trash containers and pencil sharpeners hold only daily waste, are clean and odor-free.

Level 4 Moderate Dinginess

  • Floors are swept or vacuumed clean, but are dull, dingy, and stained. There is a noticeable buildup of dirt and/or floor finish in corners and along walls.
  • There is a dull path and/or obviously matted carpet in the walking lanes. Base molding is dull and dingy with streaks or splashes.
  • All vertical and horizontal surfaces have conspicuous dust, dirt, smudges, fingerprints, and marks. Fixtures are dirty.
  • Trash containers and pencil sharpeners have old trash and shavings. They are stained and marked. Trash containers smell sour.

Level 5 Unkempt Neglect

  • Floors and carpet are dull, dirty, dingy, scuffed, and/or matted. There is a conspicuous buildup of old dirt and/or floor finish in corners and along walls. Base molding is dirty, stained, and streaked. Gum, stains, dirt, dust balls, and trash are broadcast.
  • All vertical and horizontal surfaces have major accumulations of dust, dirt, smudges, and fingerprints, all of which will be difficult to remove. Lack of attention is obvious.
  • Fixtures are dirty with dust balls and files.
  • Trash containers and pencil sharpeners overflow. They are stained and marked. Trash containers smell sour.

Source: Taken from APPA, Custodial Staffing Guidelines for Educational Facilities, 2nd Edition, 2002.