WHAT IS A SERVICE LEVEL AGREEMENT?
A Service Level Agreement (SLA) allows auxiliary departments and buildings on campus to receive preventive maintenance and corrective repair service on their equipment. An SLA outlines assets and/or systems covered, as well as giving estimated labor & material costs, schedules, and task lists for maintenance. SLA customers also receive quarterly cost reports that show actual costs, work order numbers and asset information.
WHAT EQUIPMENT CAN I HAVE COVERED BY AN SLA?
SLAs can be written for anything from entire buildings down to individual freezers, ice makers or uninterrupted power supply (UPS) systems.
Service Level Agreement Contact List
| Name | Title | Phone | |
|---|---|---|---|
| Facilities Service Center | [email protected] | 734.647.2059 |